BarnardRefDesk

not responding. Email sent to help @ approx noon today. Not sure if this warrants use of the form (see below), as for NINJA, but filled it out nevertheless.

Update: email response received; ticket #1335 (1:35)

Labels: AT, printer

To report a printing problem in the Library or the computer labs...

Fill out the form and mail it to help.

Labels: AT, printer

The wireless in the library is wonky again. AT is working on it.

Labels: AT, wireless

The wireless network that normally serves the 2nd floor of the library seems to be down. I reported it to the help desk around 4:15pm on Wednesday 4/16. I'm not sure they can or will move on this until a student also reports the problem or someone else with the time and the will to help help troubleshoot gets involved.

Labels: AT, wireless

Per a staff discussion on the best way to share information about reference equipment (and bathroom) problems, I have created an OUT OF ORDER sign that should be filled out by the reference staff who notices the issue and then by any subsequent people who deal with it.

Several copies of the sign have been stored in the reference desk drawer, in the hanging folder marked SIGNS in the file folder marked OUT OF ORDER.

The master is located in the library staff drive at H:\SIGNS\outoforder.xls

Labels: AT, equipment, facilities, out of order

I just installed the new version of Symantec (anti-virus, and now pest detection, too) onto the references desk computer.

You might want to put it on your own computer(s), as well.

http://www.columbia.edu/acis/software/nav

Labels: AT, computers, CUIT, ref desk, software

The replacement keyboard and mouse Michael ordered have arrived and are standing by in the reference desk cabinet for some nice help desker to install.

UPDATE: It has been installed. The mouse will take a few hours to charge. If it's not working over the weekend, please alert the help desk.

Labels: AT, equipment, ref desk