BarnardRefDesk

Here are some notes about the NINJa printing problem. This is a known problem, university wide. More pronounced in some locations due to network speed.

update from Andrew and Josh 2/8/08

• you see error message 42.09 - caused by an unprintable PDF, sometimes PPT
  
• to avoid this, the user should choose "print as image." Getting this message out to the users is impossible.
  
• generally just reboot printer (not the NINJa computer)
  
  • stop the job at the printer during reboot
    
  • keep hitting red "stop job" button on the printer
    
• NINJa is taking a long time (25 minutes to an hour) to reboot - so we want to avoid turning off the NINJa computer
  
  • CU is tinkering with NINJa image
    
  • when NINJa rebooted - it requests a new image from the CU server.
    
  • CU now recognizes that there is a problem with the NINJa system
  • NINJa reboot slower in Plimpton and 616 because network is slower.
    
• MET asks:
  
  • report to help@barnard.edu the prof name, course and document name of documents that are creating this problem. We will offer training to the prof about PDF creation.
  • We are looking for suggestions on documentation for users: post note on the Resnet page, sign on printer, sign on all computers re error message. You are welcome to post signs now. Send me the samples. The most likely solution is to create a 3" by 8" horizontal sign to attach to the bottom edge of each monitor. We will work together to develop the best phrasing for this. The sign will include note that we have printing exemption system for Barnard students.

If you have other ideas or information about this problem, please write back to me.
Thanks,Mary Ellen

Labels: NINJa, printer